Businesses that support Business Chat in Messages

One of the more interesting new features found in iOS 11.3 is Business Chat, which lets you securely communicate with businesses in Messages on your iPhone or iPad. You can get information, schedule appointments, or even make purchases with a text. At launch, Business Chat has support from a handful of partners, along with Apple itself.

July 20, 2018: Aramark, DISH, Four Seasons, Harry & David, Amex now on iMessage Chat

Five additional companies are now available for customer service connections on Apple Business Chat, including:

  • Aramark, with a 10-game pilot of 'Brew2You' at the home of the Philadelphia Phillies, Citizens Bank Park. By scanning a QR code on their seat back, fans in 3 sections can use Business Chat to order beer or water, and it will be delivered to their seat. (See here)
  • DISH Network, to contact a live agent to ask questions, make account changes, schedule an appointment, and even order a pay-per-view movie or sporting event.
  • Four Seasons, to search for any Four Seasons property and engage Four Seasons Chat.
  • Harry & David Customers, to chat with a gift concierge about a product or service.
  • American Express, with a pilot program for card members to get account information including balance, payment due dates, points balance, as well as ask for a Card replacement, dispute a charge, get information about their Card benefits, and more.

Also, integrated support for Apple Business Chat is now being offered by five additional platforms:

  • Cisco
  • eGain
  • Kipsu
  • Lithium
  • Quiq

April 4, 2017: T-Mobile US now supports business chat from iPhone owners

U.S. carrier T-Mobile has added support for Apple Business Chat, both for existing customers and non-but-potentially-new-customers.

What exactly is Business Chat?

If you're looking for more information on Business Chat, check out this excellent overview by Jeffery Battersby about the system and it's advantages and potential.

How Business Chat works for businesses and consumers

Business Chat partners

To start, Business Chat has a small group of partner businesses, though that's sure to grow as the system becomes more popular. We'll be updating this list over time with additional partners.

  • Apple
  • Discover
  • Hilton
  • Home Depot
  • Lowe's
  • Marriot International
  • Newegg
  • T-Mobile US
  • TD Ameritrade
  • Wells Fargo
  • 1800Flowers.com
  • Aramark (NEW)
  • DISH Network (NEW)
  • Four Seasons (NEW)
  • Harry & David (NEW)
  • American Express (NEW)

Spot a new one?

Have you been able to use Business Chat with a business that isn't on this list? Let us know in the comments.

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